A missing price is never estimated
If it does not know what something costs, it does not work it out from something similar. It comes to you.
Tajami › The line
The lineA price is a fact. “Last price?” is not.
Every product like this has to decide how much it does for you. Do too little and you are still tapping forty times a day. Do too much and it starts speaking for you to people you have spent years building a relationship with. So the decision is made once, in public, and it is made at facts.
Resolved
Green Ankara Dress · M · ₦14,500 · 2 available · Lekki ₦2,500
abeg wetin be last price?
2:15 pm
Not answered · sent to you
She is negotiating. Here is what you need to answer her.
Cost₦9,200
Margin now₦5,300
At your floor₦3,500
Two messages answered. One waiting for you.
The whole list
Nothing here is a judgement call.
Everything on the left can be checked against something. Everything on the right needs a person who knows their own business, which is you.
It answers what is checkable. Everything else reaches you, with the conversation, the product and the numbers already attached.
Answers itself
- What it costsOnly once the product is resolved with confidence and the price is confirmed
- Sizes, colours, what is leftFrom stock where you track it, or from what you last confirmed
- Delivery to an areaWhere the area is recognised — otherwise it asks you
- How to payAlways
- The price for tenOnly where you have set a tier; otherwise it comes to you
- Where an order isFrom the courier where connected, from your own last update otherwise — see delivery
- Hours, location, how delivery worksSet once, answered forever
- Whether goods are originalFrom the answer you wrote yourself
- What is on today’s menuFrom the menu you set this morning; if you have not, it asks
- A price per paint or per bagOnly in a measure you sell in — never converted
Always reaches you
- A haggle outside your rulesAnd every haggle, until you switch it on — see haggling
- Complaints, returns, damageRelationship and money, both at once
- Custom or bespoke requestsJudgement about what you can actually make
- Anything above a value you setA large sale deserves a person
- A product it could not placeGuessing is worse than waiting
- A customer who sounds angryNever let a machine reply to an upset person
- Anything about another customerOr any dispute between two of them
- A health or skin questionWhat a product treats, cures, does to your skin, or is safe for — no setting, no override
- A price for something made to orderIt gathers the brief; you quote — see what you sell
- Anything it is not sure ofIt says let me check, and asks you
How it gets switched on
It starts sending nothing at all.
The default on the day you install it is drafts only. That is not a trial limitation — it is the order the product has to happen in.
01
It learns your products, from what you already posted
Your catalogue is built from your own posts and past messages rather than from you sitting down and typing two hundred items into a form. If that does not work, nothing else is worth having — which is why it is the first thing being proven.
02
It writes replies and you send them
Every answer it would have given, in your own voice, waiting for your tap. You are watching it be right, on your real customers, at no risk.
03
You turn on one category
Prices, perhaps. Not delivery, not stock, not anything else until you want it. Per category, and per product where you want to be careful about a particular one.
04
Everything it sends is in a feed you can read
With one tap to correct any of it. A correction goes back to the customer, fixes the catalogue, and teaches it how you would have said it.
Why it is this way round. A seller who has watched it get prices right for a week will switch it on themselves. A seller who is auto-answered from day one and catches one wrong price will never trust it again — and they would be right not to, because it is their money and their customer, not ours.
When it is not sure
It would rather say “let me check” than guess.
Confidence is not a feeling here — it is a threshold, and below it nothing is answered. The failure a product like this must never have is a confident wrong price.
An unrecognised area is a question
Delivery to somewhere it does not have a price for is asked about, in the conversation, rather than answered with the nearest guess.
A voice note it could not hear
Where transcription is not confident, the audio itself reaches you with whatever it did make out — never an answer built on a guessed transcript.
